For what reasons can I return an item?
You can return the product for the following reasons:
– In case of not being satisfied with the purchased product (s).
– In case there has been an error and a different product has been delivered to the one purchased.
– In the event that the product is not in the proper conditions for use (defective or broken).
In order to make a return, the product must not have been used and, as far as possible, it must be returned in its original outer box / packaging and well protected to avoid damage during transport. Otherwise, the products will be depreciated and the customer will be notified once the return is received. In addition, all the original documentation will be included, as it was received at your address.
Do I have to pay for a return?
artkeeping.com does not charge for the return of item (s). If the customer decides to return the product because he no longer wants it or wants to disagree with the article (s), he will have to pay only the shipping and return costs of it (except in the case of defective product or error in shipping. See points 9.6. And 9.7 You will be refunded the cost of the item (s) purchased, but you must pay the costs incurred for handling, shipping and return thereof, specified at the time of purchasing the product (s).
How long do I have to make a return?
If the Customer is not satisfied with the product he has purchased, he may return it and obtain a refund of the price of the returned product within the period of 30 calendar days following the delivery of the product (s).
When will I know that my return has been received?
Once we receive the merchandise in our warehouse and we verify that all the above conditions are met, the return of the product will be accepted and the amount will be reimbursed according to the payment method made:
– If the payment was made by credit card, the amount will be paid to the same credit card.
– If the payment was made by transfer, you will be asked for an account number where to pay the amount.
– If the payment was made through PayPal, the amount will be credited to the same PayPal account.
Once the return has been received in our offices, and after checking its status, the amount will be reimbursed according to the payment method that the Client has used. The company has the right to reject any product that does not come in suitable conditions for subsequent sale. These products will be returned to the sender, prior notice by email. Only in the event that the company has made a mistake when sending the product, the return and replacement costs will be borne by the company.
If the item (s) is in poor condition or defective, do I have to pay for shipping and / or return?
In the event that the customer wants to return a product because it is in poor condition, defective or any other nature that is not their responsibility, artkeeping.com undertakes to pay all costs, both shipping and return. The claim must be made within 48 hours after receiving the product.
What should I do if I have received the wrong item?
You can return the product to us within 30 days from the date of receipt. It is very important that you remember that you only have these 30 calendar days to let us know by contacting us through email or calling by phone (+34) 93 485 66 50 within Customer Service hours 10.00h. a 14.00h. Monday to Friday. You must follow the instructions for sending the return as indicated by our Customer Service department. In any case, if this circumstance occurs, the client will not have to assume any type of cost, neither for the transport nor for the return. All the expenses derived from this error, will be in charge of artkeeping.com.
Can I cancel an order?
You can cancel the order at any time and without any additional cost, as long as it has not been invoiced and sent through the transport company. If the package had left our facilities, you can reject it with the transport company at the time of receipt, assuming the shipping costs to the home and back to our facilities. We update the stock on a daily basis and due to our commitment to the customer to quickly deliver their order (s), we prevent the purchase of product (s) that are out of stock. Even so, there may be the possibility that when you make your purchase the desired product is no longer in stock. In this case, we will do our best to supply you with all the products listed in your order confirmation, even though delivery may take more than 72 hours. In these cases, we will contact the customer to inform him and suggest alternative products that he can buy. Or, propose a refund of the money that we would have paid for such products. The return of these sums of money will be the limit of our responsibility towards the client, if it is impossible for us to supply the products requested.
If you need more information, do not hesitate to contact us through:
(+34) 93 485 66 50
Monday to Friday from 10:00 a.m. to 2:00 p.m.
Art Keeping, s.l.
C/ Joan Miró 21
08930 Sant Adrià de Besòs